Support

Answers to common questions about Marsad. Can't find yours? Email support@example.com

Getting started

  • How do I sign in?

    Enter your email and we send a 6-digit code that works for 10 minutes. You don't need a password. Signing in with a new email creates your account and your own workspace.

  • Can I track an app I don't own?

    Yes. Ranks, ratings, reviews, keywords and top charts are public store data, so you can add any App Store or Google Play app and compare it with its competitors.

  • How many apps can I track?

    It depends on your plan. The pricing page lists the apps, seats and keywords each plan includes.

Sales and store accounts

  • Why don't I see sales for my Google Play app?

    Google Play accounts can't be connected yet. We track public Google Play data, but sales come from App Store Connect only for now.

  • What do I need to connect App Store Connect?

    Your key ID, the .p8 private key file and your issuer ID. Add your vendor number too so sales show up. We encrypt all of it before saving.

  • Why are today's sales missing?

    Apple publishes sales reports once a day for the day before, so each day's sales show up the next day.

Billing

  • How do I change or cancel my plan?

    Go to Billing in the dashboard. The workspace owner opens the customer portal to change the plan or card, or cancel. After you cancel, you keep your plan until the paid period ends.

  • I closed checkout. Was I charged?

    No. Nothing is charged until you finish paying. You can resume checkout from the Billing page while it's still open.

  • What currency are prices in?

    All prices are in US dollars.

Data and your account

  • How do I export my data?

    The workspace owner requests a ZIP of CSV files from the Data export page. The download link works for 7 days.

  • How do I delete my workspace?

    The owner requests deletion from the Billing page and can cancel it within 30 days. After that, the data is deleted for good.

  • How do I change my email or delete my account?

    Email support@example.com from your current address. You can't change your email or delete your account from the dashboard yet.

Didn't find your answer?

Tell us your workspace name and the app's store link, and add a screenshot if it helps.

Email support